Lookers Vacancies

Ref no. 1024

An opportunity has arisen for a Receptionist/Telephonist to join our Honda franchise in Southport.

As our Receptionist/Telephonist you must be methodical, organised and able to maintain your composure whilst operating a busy switchboard.

As you will usually be the first point of customer contact, a polite, helpful manner and smart appearance are essential.

The successful candidate will also assist with general administration duties in the dealership on an as required basis. Banking experience is beneficial but not essential. Driving licence preferred.

To apply please telephone Garry Allum, Franchise Manager, Lookers Southport Honda, on 01704 500 501 or e-mail garryallum@lookers.co.uk

Ref no. 1017

Applications are invited for the position of Parts Advisor to work in the busy Parts Department at Lookers Colchester Renault.

The successful candidate will be able to demonstrate an organised and systematic approach to work with the prime focus being on providing complete satisfaction to customers both external and internal. Therefore, a track record of accurately identifying customer needs, both face-to-face and via the telephone, and ensuring that they are met is essential. .

Previous parts experience and a full driving licence are essential. A knowledge of Renault parts would be a distinct advantage. .

If you are interested in this position, please apply in the first instance by telephoning Jonathan Everett, Area Parts Manager, Lookers Colchester Renault, on 01206 577 295, or e-mail jonathaneverett@lookers.co.uk .

Ref no. 1018

An opportunity has arisen for a Service Receptionist to join the busy Service Department at Lookers Stockport Fiat.

As a Service Receptionist you will be identifying customer needs both face to face and on the telephone, controlling the throughput of work in the Service Department and invoicing work done, so good communication and keyboard skills are vital. You will also need good customer focus and telephone selling skills.

A motor vehicle technical background or Fiat experience would be an advantage, however, these are not essential.

As this position is extremely demanding you should be enthusiastic, flexible, committed and able to use your own initiative. A full driving licence is essential to this role.

If you are interested in this position, please apply in the first instance by telephoning Brendan Leonard, Service Manager, Lookers Stockport Fiat, on 0161 333 3355, or e-mail brendanleonard@lookers.co.uk

Ref no. 1000

Lookers Selly Oak Vauxhall are looking to recruit an individual to assume the role of Business Manager.

The main duties and responsibilities of the postholder will include:

Maximising the profit opportunity from finance and insurance sales

Liaising with customers

Dealing with management and finance companies

Negotiating and tailoring finance packages to suit individual requirements

Working to targets and agreed budgets

The successful applicant must be experienced, numerate and have a high degree of self motivation. You must have a smart appearance and the ability to work on your own initiative. Training will be given and the usual benefits will apply.

If you are interested in this position, please apply in the first instance by telephoning Joel Elvidge, Regional F & I Manager, Lookers Selly Oak Vauxhall, on 0121 414 1919 or e-mail joelelvidge@lookers.co.uk

Ref no. 1019

A vacancy has arisen for a self-motivated Technician with first class vehicle servicing and repair skills to join the workshop team at Lookers Blackburn Vauxhall.

The successful candidate will be able to:

Carry out diagnosis and undertake a wide range of servicing and repair work on customers' vehicles

Demonstrate the ability to work as part of a team to deliver excellent customer service

Hold a full driving licence

An MOT tester certificate would be desirable though not essential.

Previous Vauxhall experience would be an advantage but is not essential as full training will be provided.

If you are interested in this position, please apply in the first instance by telephoning Sean Mulligan, Service Manager, Lookers Blackburn Vauxhall, on 01254 686 686

Ref no. 1020

We are currently looking to recruit a Compliance Co-ordinator to join our team at Lookers Head Office.

The key responsibilities are: .

• Handling and logging FSA complaints on the company logging system and liaising with the dealers.

• Monitoring F&I performance and highlighting potential areas for attention • Working closely with both the FSA and F&I Regional Management Team to ensure a quick resolution to highlighted issues.

• Developing reports and updates on FSA performance for all levels of dealer and management structure.

• Ensuring prompt distribution of FSA communications.

• Updating and monitoring group compliance website including adding and removing new insurance products from compliance website.

• Back up to F&I support co-ordinator.

The successful candidate will ideally demonstrate: .

• Strong planning & organisational skills.

• Excellent communication skills and the ability to work at all levels.

• Strong PC skills and experienced in the use of excel and word.

• Pro-active, enthusiastic.

• Good telephone manner.

• Self motivated and able to operate with specific timescales.

• A good team player who is capable of working on their own initiative .

• A tenacious approach and the ability to work effectively under pressure. .

To apply please telephone Ian Todd Group compliance Manager in Manchester on 0161 291 0043. .

Ref no. 1016

A vacancy has arisen at our Volvo dealership in Colchester for a confident and well-groomed individual to work as a member of our busy team, meeting and greeting customers and visitors to the dealership.

This role is an important front of house position and as such you will be promoting the image of the Company.

The successful candidate will be able to:

• Demonstrate a polite and personable manner in order to make our customers and visitors feel welcome.

• Promote and maintain excellent customer relations by personal manner, appearance, integrity and loyalty.

• You will be methodical and organised and able to maintain your composure whilst juggling numerous tasks

• Basic knowledge of computers is highly advantageous.

To apply please telephone Miles Alvis – General Sales Manager, Colchester Volvo on 01206 717 300 or email milesalvis@lookers.co.uk

Ref no. 970

An exciting opportunity has arisen for an experienced Sales Manager in our Land Rover Franchise at Lookers Battersea.

Customer Focus – a track record of setting and achieving high standards of customer service to ensure that every customer experiences a standard of service that they value as excellent.

Commercial Skills – success in managing the financial aspects of the business and capitalising on market opportunities whilst maintaining focus on the long term business strategy.

People skills – proven ability to manage a large team through a management team in a positive, participative, motivating style that enables others to develop their skills.

Planning and Organisational Skills – a proactive approach which ensures projects, staff and self are managed professionally.

Continuous Improvement – a mind set which focuses on identifying, planning and implementing ways to ensure ongoing improvements to the way we work.

This role requires a full driving licence.

If you are interested in this position, please apply in the first instance by telephoning Andy Amiss, Dealer Principal, Lookers Land Rover Battersea, on 0207 228 3001 or e-mail andy.amiss@lookers.co.uk

Ref no. 1015

Due to successful expansion opportunities have arisen for a Service Booking Advisor to join the team at Mercedes-Benz of Brighton.

As our Service Booking Advisor you will be identifying customer needs on the telephone and controlling the throughput of work in the Service Department so communication skills and a good working knowledge of the business are vital.

A motor vehicle technical background and/or Mercedes-Benz experience would be an advantage but are not essential.

As this position is extremely demanding you should be enthusiastic, flexible, committed and able to use your own initiative whilst working as part of a team.

Interested applicants should contact Ethan James – BDC Manager - MB Brighton on 0845450 6470 or email ethanjames@lookers.co.uk

Ref no. 1014

A vacancy has arisen for a Technician with first class vehicle servicing and repair skills to join the workshop team in the busy Service Department of our Vauxhall dealership at St Helens.

The successful candidate will be able to:

Carry out diagnosis and undertake a wide range of servicing and repair work on customers’ vehicles.

Demonstrate the ability to work effectively as part of a team and be committed to delivering excellent customer service

A track record of first class work completed right first time to ensure complete customer satisfaction is essential. Applicants must be able to work on their own initiative and with minimal supervision.

A full driving licence is essential. Vauxhall experience or MOT tester would be an advantage but is not essential.

Please apply in the first instance by telephoning Mike Doyle Service Manager, Lookers St Helens Vauxhall, on 01744 633000 or email mikedoyle@lookers.co.uk

Ref no. 1013

An exciting vacancy has arisen at our Vauxhall franchise in St Helens for a Used Car Sales Executive.

This role is an important position for the success of the Company, and as such, demands the highest levels of professionalism and customer service.

The successful candidate will be able to:

Demonstrate a proven track record in sales, coupled with a desire and enthusiasm to succeed

To demonstrate a high degree of thought process to present this unique brand to potential customers

Promote and maintain excellent customer relations by personal manner, appearance, integrity and loyalty

Assist and participate in the preparation of promotional activities, mailing campaigns, showroom displays and training meetings to ensure full awareness of Company activities

A full driving licence is essential.

To apply, please call Martin Hayes, Sales Manager, Lookers St Helens Vauxhall, on 01744 633 000 or alternatively e-mail your CV to martinhayes@lookers.co.uk

Ref no. 997

A vacancy has arisen to join the I.T. Department based at Head Office to provide on-going support to the Dealership staff in the use of the systems employed by the Group, but with an emphasis on ADP Autoline (Rev 8). The successful candidate will be required to;

• To take and log calls from our users, either via the telephone or email, in a professional manner.

• To take responsibility for calls logged.

• To provide first time fix if practicable.

• To provide documentation and updates for our knowledge database.

• To deal with the administration of the systems in liaison with the Support Team Leader.

• To ensure that there is effective communication of all issues with both team leader and all members of the support team.

• To identify and communicate training requirements of both yourself and our users.

• To identify and discuss priorities of work for decision by team leader as part of the support team.

A full driving licence is essential as there may be a requirement to travel to some of the Dealerships from time to time.

If you are interested in this position please apply in the first instance to Peter Williamson via email – peterwilliamson@lookers.co.uk

Ref no. 1012

Ever thought you would enjoy a career in car sales but lacked experience?

We are recruiting for Mercedes-Benz and smart at our Brighton, Gatwick and Redhill branches.

The successful candidates will demonstrate:

• Excellent communication skills.

• Drive and determination coupled with genuine enthusiasm to be ‘the best.’

• The ability to work in a team environment.

• A willingness to learn.

• A full driving licence.

In return we will provide an attractive salary package with the opportunity for genuine career progression within the company.

To apply please write, enclosing your CV, to: Jane Landells, Dealership Co-ordinator, Mercedes-Benz of Brighton, Victoria Road, Portslade, Brighton BN41 1DY or email janelandells@lookers.co.uk.

Ref no. 1009

An opportunity has arisen for an experienced Service Team Manager to head up an already successful Service Department at our busy Mercedes Benz dealership in Tonbridge.

With a busy workshop, the successful candidate will be able to build on success and continue to achieve targets ahead of budget.

Working as part of a highly motivated dealership team, the successful candidate will have an uncompromising attitude to customer care and the motivation and ability to form close working relationships with our existing client base and the manufacturer. Drive, determination and a high level of flexibility are a pre-requisite for this position.

A clean driving licence is essential. Mercedes Benz experience would be a distinct advantage although not essential.

If you are interested in this position, please apply in the first instance by telephoning Mark Terry, Aftersales Manager, on 01732 771761 or e-mail mark.terry@duttonforshaw.com

Ref no. 1008

An opportunity has arisen for an experienced Service Team Manager to head up an already successful Service Department at our busy Mercedes Benz dealership in Gatwick.

With a busy workshop, the successful candidate will be able to build on success and continue to achieve targets ahead of budget.

Working as part of a highly motivated dealership team, the successful candidate will have an uncompromising attitude to customer care and the motivation and ability to form close working relationships with our existing client base and the manufacturer. Drive, determination and a high level of flexibility are a pre-requisite for this position.

A clean driving licence is essential. Mercedes Benz experience would be a distinct advantage although not essential.

If you are interested in this position, please apply in the first instance by sending your CV via e-mail to jasontauber@lookers.co.uk

No Agencies Please

Ref no. 1011

An opportunity has arisen for a Customer Support Advisor to join the Customer Management Centre for the Toyota and Lexus Division. These roles will be based at our Lexus Brighton dealership.

The role involves:

• Handling inbound calls for our Toyota and Lexus After Sales Departments, this will involve booking customers vehicles for servicing work, quoting prices and maximising up sell opportunities.

• Making outbound calls to Toyota and Lexus customers when the customers vehicles will be due a service and/or MOT, as per above the aim will be to secure bookings and maximise up sell opportunities during the calls.

• Making outbound Customer Satisfaction Calls (after customers have visited our centres), contacting them to ensure the work undertaken and service they received at our centres was to their complete satisfaction (to support customer retention). If/when certain customers are unhappy, the Customer Support Advisors must liaise with the CMC Office Manager and when necessary, they will liaise with the specific dealership after sales manager to ensure ALL complaints are resolved as quickly as possible to the satisfaction of the customers.

• Other Ad Hoc outbound after sales and potentially sales campaigns to our existing customer databases.

Candidates should have a customer service background, will genuinely enjoy dealing with the public and will be committed to delivering Complete Customer Satisfaction. In addition, given that the role will require a lot of outbound calling, it is preferable that the candidates have experience of outbound telephone campaigns.

Experience of Microsoft Office packages such as Excel, Word and Outlook is essential.

Candidates should be committed to achieving set objectives/targets, work well under pressure, be committed to delivering Complete Customer Satisfaction and possess excellent communication skills.

If you are interested, please contact Sheri Hamblin, CMC Office Manager on 01273 411333 or email sherihamblin@lookers.co,uk

Ref no. 1010

A vacancy has arisen for a Vehicle Technician with first class vehicle servicing and repair skills to join the Service Team at Gatwick Mercedes-Benz.

The successful candidate will be able to:

• Carry out diagnosis and undertake a wide range of servicing and repair work on customers’ vehicles

• Demonstrate the ability to work as part of a team to deliver excellent customer service

Due to the expansion of the business we are looking for an experienced technician preferably with either Mercedes-Benz experience to join the team here at Gatwick.

If you are interested in this position, please apply in the first instance by sending your CV via e-mail to jasontauber@lookers.co.uk