Nigel is a Chartered Accountant and, prior to joining Lookers, held several senior positions; latterly as Chief Executive of Benfield Motor Group, and previously with Pendragon plc and Reg Vardy plc. He joined the Group and the Board in August 2013 as Managing Director of Lookers Motor Division and was promoted in 2017 to a newly created position of Chief Operating Officer, which will see him focus on the execution of the company’s strategy.
Nigel chairs our new Development Board. This team will concentrate on developing strategic initiatives that meet our longer terms ambitions and our goal to be best known for retail experience.
Under Nigel’s leadership, the company will continue to focus on operational excellence and performance metrics. Through technology, culture, process and marketing Lookers will provide a relaxed, seamless, online-channel retail experience.
In the past year under Nigel’s management, gross profit increased 15% in fleet, 2% in new retail, 8% in used and 9% in aftersales. Finance penetration increased from 79% to 83%. Our gross margin in aftersales rose from 43.3% to 45% and we made good progress in creating capacity in used cars and aftersales.