Chief Operating Officer
Appointed: January 2021
Membership: PLC, LMGL, ExCo, OpsCo
Skills and Experience:
• 28 years’ retail operations experience
Duncan has extensive experience in the motor retail industry including spending the last 14 years at Lookers in a number of senior management roles, 9 years of which were at Franchise Director level, then Chief Retail Operations Officer with responsibility for the dealership portfolio, customer experience and OEM Brand Partners relationships, before being promoted to his current role in January 2021. Before joining Lookers, he spent 10 years with Arnold Clark in Scotland, including 5 years as general manager.
Duncan’s deep sector expertise and insight is of paramount importance to the Board. His strategic thought, customer centric mindset and pragmatic approach are a real asset to the long-term sustainability of the Group.
• Director of Bryn Edwin Management Company Limited
• Reputation.com advisory board member